FAQS
Frequently Asked Questions (FAQs)
Call (832) 283-0533 for Houston Heating & Cooling Services
- How often Should I Schedule an HVAC Check-up?
It is highly recommended that you inspect, service, and clean your Houston HVAC systems at least once per year. Why? Keeping your system operating at peak efficiency prevents problems before they begin and plays a role in reducing your energy costs. Consider your HVAC system like you would going to the doctor or inspecting your car – this is a great opportunity to bring up any concerns you have and for our technicians to keep everything in good working order.
- How long does the average installation take? That can vary depending upon the scope of work. The typical furnace install can take 4-10 hours. The average A/C install 4-8 hours. A complete furnace and A/C project will take 8-14 hours. It is our goal to complete each install in one day. Your personally assigned technicians will conduct a thorough walk through upon arrival and will give you updates on their progress throughout the day. They are there for one job and one job only…YOURS!! They won’t take any additional service calls while performing your work. There are NO shortcuts or labor compromises on the quality installation you deserve.
- How much will it cost? That cannot be accurately answered until a whole house load calculation, a thorough investigation of the required equipment (sizing, code compliant components, electrical parameters, location, etc.). There is an incredibly broad range of pricing. We assure you our pricing is competitive and every customer will be given multiple options that will satisfy any budget.
- What are your payment terms or can you bill me for your work? We require 50% down to order equipment and initiate our installation processes. The remaining balance is due upon completion. We do not set up any charge accounts or utilize any Net 30, 60, 90 or similar arrangements. We accept all major credit cards (except American Express), personal checks or cash. We do offer attractive special financing options with approved credit through Wells Fargo. See below.
- How long have you been in business? Since 1998. We are proud of our A+ BBB rating and have thousands of satisfied customers-just like you will…we call it the Horizon experience and have an intense desire to exceed your expectations.
- Do you have to get a building permit? Most definitely. As a homeowner, we respect your concerns for local laws and ordinances. Any major home improvement project requires paperwork be filed with the proper authorities prior to starting any project. Therefore, those improvements are duly noted in a public file confirming the additional value of those improvements. Our work shall be inspected by an electrical and mechanical inspector. We guarantee our work will pass such efforts or we will absorb any additional costs (parts and labor) associated with an approved inspection.
- Are your technicians certified? Yes. Some companies may have one technician that is certified, so they can say that they are a certified company. What sets A.C Cooling Specialist apart is we guarantee that your Lead Installer, the technician that is in charge of your project, and at your home will always be a certified technician.
- Do you service or repair all major brands? Yes. Our technicians are fully trained on the operating parameters of all brands of equipment. They will also give you a full report of their diagnosis with a variety of options to satisfy any budget.
- Does your product include a warranty? Yes. It varies from 5-10 years depending on the equipment purchased. Regular maintenance required. Ask your Sales Consultant or technician for more details.
- Do you offer a service agreement? Yes. It is a comprehensive monthly plan that would include your furnace, A/C and swamp cooler, when applicable. It includes a generous discount on all non-warranted parts and eliminates the $98 service call fee for as long as you are a member.
- Do you carry insurance? Yes, we are fully insured. You are fully protected in the event of an unfortunate accident or injury. We would be happy to prove our coverage.
- Do I need to stay home throughout the installation? That is entirely up to you. We hope that the primary contact person is home during the pre-install walk through and then you are free to do whatever you desire. It is important that we keep you updated on the progress we make throughout the day. Of course, at the conclusion of the job we will perform a post installation checklist to confirm we have accomplished your goals and exceeded your expectations.
- Do you have any references I can call? We are proud of our successful record and have over 150 quality referrals for you to call and discuss the overall quality of that “A.C Cooling Specialist experience”.
- Do you hire any subcontractors for our HVAC project? Yes. The only one we use is our electrical contractor. Colorado state law mandates when installing high efficiency equipment and reconnecting electrical circuits using 24 volt wires it requires a master electrician. Rest assured, as our electrical subcontractors are subjected to the same rigorous background checks as our technicians.
- Do you offer financing? Yes, we have an attractive promotional financing available with approved credit.
- Can you help me with all the confusion surrounding available utility company rebates and any related incentives my installation would qualify for? Yes, our staff is fully trained to assist you with all the proper paperwork and will send it to the proper agencies for their approval. Ask your Comfort Consultant for more details.
- Once I/we choose A.C Cooling Specialist Services to do my install…how long until my unit(s) are installed? Generally same day or within 24-72 hours. Keep in mind we are open 7 days a week for any of your service, repair or installation needs…at NO EXTRA COST on weekends…and there are NEVER any overtime charges on new installations.
Should you have any additional questions, suggestions or concerns feel free to contact us anytime at (832) 283-0533. You will always talk to a live representative of A.C Cooling Specialist Services and never, ever get voicemail.
We thank you in advance for choosing A.C Cooling Specialist Services!
Discover why clients trust their homes to our Houston heating services. We are ready to come and assist you!
Frequently Asked Questions (FAQs)
Call (832) 283-0533 for Houston Heating & Cooling Services
- How often Should I Schedule an HVAC Check-up?
It is highly recommended that you inspect, service, and clean your Houston HVAC systems at least once per year. Why? Keeping your system operating at peak efficiency prevents problems before they begin and plays a role in reducing your energy costs. Consider your HVAC system like you would going to the doctor or inspecting your car – this is a great opportunity to bring up any concerns you have and for our technicians to keep everything in good working order.
- How long does the average installation take? That can vary depending upon the scope of work. The typical furnace install can take 4-10 hours. The average A/C install 4-8 hours. A complete furnace and A/C project will take 8-14 hours. It is our goal to complete each install in one day. Your personally assigned technicians will conduct a thorough walk through upon arrival and will give you updates on their progress throughout the day. They are there for one job and one job only…YOURS!! They won’t take any additional service calls while performing your work. There are NO shortcuts or labor compromises on the quality installation you deserve.
- How much will it cost? That cannot be accurately answered until a whole house load calculation, a thorough investigation of the required equipment (sizing, code compliant components, electrical parameters, location, etc.). There is an incredibly broad range of pricing. We assure you our pricing is competitive and every customer will be given multiple options that will satisfy any budget.
- What are your payment terms or can you bill me for your work? We require 50% down to order equipment and initiate our installation processes. The remaining balance is due upon completion. We do not set up any charge accounts or utilize any Net 30, 60, 90 or similar arrangements. We accept all major credit cards (except American Express), personal checks or cash. We do offer attractive special financing options with approved credit through Wells Fargo. See below.
- How long have you been in business? Since 1998. We are proud of our A+ BBB rating and have thousands of satisfied customers-just like you will…we call it the Horizon experience and have an intense desire to exceed your expectations.
- Do you have to get a building permit? Most definitely. As a homeowner, we respect your concerns for local laws and ordinances. Any major home improvement project requires paperwork be filed with the proper authorities prior to starting any project. Therefore, those improvements are duly noted in a public file confirming the additional value of those improvements. Our work shall be inspected by an electrical and mechanical inspector. We guarantee our work will pass such efforts or we will absorb any additional costs (parts and labor) associated with an approved inspection.
- Are your technicians certified? Yes. Some companies may have one technician that is certified, so they can say that they are a certified company. What sets A.C Cooling Specialist apart is we guarantee that your Lead Installer, the technician that is in charge of your project, and at your home will always be a certified technician.
- Do you service or repair all major brands? Yes. Our technicians are fully trained on the operating parameters of all brands of equipment. They will also give you a full report of their diagnosis with a variety of options to satisfy any budget.
- Does your product include a warranty? Yes. It varies from 5-10 years depending on the equipment purchased. Regular maintenance required. Ask your Sales Consultant or technician for more details.
- Do you offer a service agreement? Yes. It is a comprehensive monthly plan that would include your furnace, A/C and swamp cooler, when applicable. It includes a generous discount on all non-warranted parts and eliminates the $98 service call fee for as long as you are a member.
- Do you carry insurance? Yes, we are fully insured. You are fully protected in the event of an unfortunate accident or injury. We would be happy to prove our coverage.
- Do I need to stay home throughout the installation? That is entirely up to you. We hope that the primary contact person is home during the pre-install walk through and then you are free to do whatever you desire. It is important that we keep you updated on the progress we make throughout the day. Of course, at the conclusion of the job we will perform a post installation checklist to confirm we have accomplished your goals and exceeded your expectations.
- Do you have any references I can call? We are proud of our successful record and have over 150 quality referrals for you to call and discuss the overall quality of that “A.C Cooling Specialist experience”.
- Do you hire any subcontractors for our HVAC project? Yes. The only one we use is our electrical contractor. Colorado state law mandates when installing high efficiency equipment and reconnecting electrical circuits using 24 volt wires it requires a master electrician. Rest assured, as our electrical subcontractors are subjected to the same rigorous background checks as our technicians.
- Do you offer financing? Yes, we have an attractive promotional financing available with approved credit.
- Can you help me with all the confusion surrounding available utility company rebates and any related incentives my installation would qualify for? Yes, our staff is fully trained to assist you with all the proper paperwork and will send it to the proper agencies for their approval. Ask your Comfort Consultant for more details.
- Once I/we choose A.C Cooling Specialist Services to do my install…how long until my unit(s) are installed? Generally same day or within 24-72 hours. Keep in mind we are open 7 days a week for any of your service, repair or installation needs…at NO EXTRA COST on weekends…and there are NEVER any overtime charges on new installations.
Should you have any additional questions, suggestions or concerns feel free to contact us anytime at (832) 283-0533. You will always talk to a live representative of A.C Cooling Specialist Services and never, ever get voicemail.
We thank you in advance for choosing A.C Cooling Specialist Services!
